Refund policy

In plain language: you have 14 days from delivery to return most items for a refund — we email you a prepaid return label, and a flat $9.99 for that label plus a 15% restocking fee come out of your refund. If something arrived damaged, defective, misprinted, or simply wasn’t what you ordered, that’s on us — you have 30 days, the label is free, and there is no fee of any kind. Everything below is the detail behind those two sentences.

At Morning Attire LLC, every item is made to order through our print-on-demand production partners. We take great pride in the quality of our products and want you to be happy with what arrives. Because each piece is produced individually for you rather than pulled from a shelf, a few of the details below differ from a traditional retail store — we’ve tried to spell them out plainly rather than bury them.

Returns — 14 Days from Delivery

You may request a return within 14 days of delivery for any reason, including sizing or change of mind. To be eligible, the item must be unworn, unwashed, unaltered, and in its original condition with any tags still attached. Email support@morningattire.com with your order number to start a return — please wait for our reply before shipping anything back, so we can confirm eligibility. Once approved, we email you a prepaid, tracked return label: print it, attach it to the parcel, and drop it off. Please send the item back within 14 days of receiving the label. You do not need to buy postage or look up an address, and because the label is tracked, we can both see where the parcel is.

Return Shipping and Restocking Fee

For returns that are not our fault (sizing, change of mind, or similar), two amounts come out of your refund, and we would rather show you the arithmetic than surprise you with it. First, a flat $9.99 return shipping fee — we send you the prepaid label so you are not out of pocket at the counter or guessing at postage, and the $9.99 is deducted from the refund instead. It is a flat rate: some parcels cost us more to bring back, some less. Second, a 15% restocking fee, calculated on the product price only. We want to be straight about what that one is: because your piece was printed to order, a returned item cannot be put back into inventory or resold — it is written off. The 15% covers part of that loss so that we can offer a return window at all. On a $35 item, that is $9.99 plus $5.25, and you would be refunded $19.76. Neither fee applies to the situations in the next section.

If It Arrived Damaged, Defective, or Wrong — This Is Free

If your order arrives with a manufacturing defect (printing error, misalignment, or quality issue), shipping damage, a misprint (incorrect design or print applied), or is simply the wrong item, none of the above applies. You have 30 days from delivery. There is no $9.99 return shipping fee and no restocking fee — if we need the item back at all, we email you a prepaid label at no charge — and you get a replacement or a full refund including what you paid for shipping. We would rather fix it than argue about it.

What We Cannot Take Back

A few exceptions, all for practical reasons: items that have been worn, washed, or altered; items returned more than 14 days after delivery (or 30 days for a damage or defect claim); personalized or custom-designed pieces made to your own artwork or text, which cannot be resold or reproduced for anyone else; and anything marked final sale on the product page. If you are unsure whether your item qualifies, just ask us before you ship it back.

Exchanges

We do not process direct exchanges. Because every piece is produced on demand, a swap is the same amount of work as a new order — so the fastest route is to return the original under the policy above and place a new order for the size or style you want. If you tell us you are doing this, we will do our best to move your replacement order along quickly. If the original item was defective or wrong, contact us instead and we will simply produce the correct piece at no charge.

Order Cancellations

Orders may be cancelled within 2 hours of placement, provided production has not yet begun. To request a cancellation, email support@morningattire.com with your order number as soon as you can. Once production has started we generally cannot cancel or modify the order, though it never hurts to ask — if we can catch it in time, we will.

How to Start a Return or Claim

Email us at support@morningattire.com with your order number in the subject line. For a standard return, tell us which item and that you would like to return it; if it is approved, your prepaid return label comes back attached to our reply. For a damage, defect, misprint, or wrong-item claim, attach clear photos of the item, the packaging, and the shipping label, and briefly describe what went wrong — this usually lets us resolve it in one message. We may ask for an additional photo or two to verify a claim. Please keep the item and original packaging until it is resolved. We are a small team and typically reply within 2–3 business days; during a holiday rush or a drop launch it can occasionally take a little longer, and we appreciate your patience.

Refunds and Timing

For a standard return, your refund is issued once we receive and inspect the item, and we aim to complete that within 10 business days of the item reaching us — usually much sooner. For an approved damage or defect claim, we do not wait for a return; we process the refund or produce the replacement once the claim is verified. Refunds go back to your original payment method, minus the $9.99 return shipping fee, the restocking fee, and original shipping where those apply. After we issue a refund, your bank or card issuer typically takes another 3–10 business days to post it to your account — that part is outside our control, so please allow for it before getting in touch.

Address Errors and Non-Delivery

You are responsible for the accuracy of the shipping address you provide at checkout. Orders returned to sender due to an incorrect or incomplete address can be reshipped once new shipping fees are paid by the customer. If tracking confirms delivery to the address you provided, Morning Attire LLC is not responsible for the package. If tracking shows your package has not been delivered or is stuck in transit beyond the estimated delivery window, contact us within 7 days — we will investigate with the carrier and, if it is confirmed lost, send a replacement or issue a refund at no cost to you.

Sizing, Color & Display

Colors may vary slightly from what you see on screen due to monitor calibration and device settings, and minor color variation is not considered a defect. Sizing charts are provided on every product page, and we would genuinely rather answer a sizing question before you order than process a return afterward — email us and we will help you choose. If a size still does not work out, the 14-day return window above covers it.

Payment Disputes

We encourage you to contact us at support@morningattire.com before initiating a payment dispute with your bank or card issuer so we can try to resolve the issue quickly. Nothing in this policy limits your rights under applicable law. In cases of suspected fraud or abuse, we reserve the right to provide relevant order and claim documentation to the payment processor or card issuer and to pursue remedies available under applicable law.

Consumer Rights

Nothing in this policy is intended to exclude or limit any non-waivable rights or remedies you may have under applicable consumer protection law.

Policy Enforcement

This policy is written to be fair to every customer while keeping a made-to-order business viable — each returned piece is a real cost, not a restocked unit. We will always look at the specifics of your situation, and where we have discretion we would rather use it in your favor. That said, Morning Attire LLC reserves the right to decline returns or claims that do not meet the conditions above, and to limit or refuse service where there is a clear pattern of excessive or unsubstantiated claims.

Contact Us

For return or refund questions, please include your order number and contact us at: Morning Attire LLC. Email: support@morningattire.com. Phone: (608) 284-8887. Hours: Monday–Friday, 9:00 AM – 5:00 PM Central Time. We are a small team and typically respond within 2–3 business days.

Last updated: August 3, 2026. The authoritative version of this policy is published at morningattire.com/policies/refund-policy.